Information We Collect

The type of information we gather depends on how you engage with us. Some data you provide directly, while other information is collected automatically when you use our website or services.

Personal Information You Provide

• Contact details including name, email address, phone number, and postal address
• Educational background and professional experience relevant to financial modelling
• Payment information for course enrolments and program fees
• Communication preferences and correspondence with our support team
• Feedback, survey responses, and testimonials you choose to share
• Application materials for our learning programs including motivation statements

Automatically Collected Data

When you visit our website, certain technical information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and interaction patterns. We use this data to understand how visitors use our site and to improve the overall experience.

How We Use Your Information

Your information helps us deliver better educational services and maintain meaningful relationships with our students and prospective learners. We're transparent about how we use your data.

We won't use your information for purposes beyond what's described here without seeking your consent first. And we definitely won't sell your personal data to third parties.

Information Sharing and Disclosure

We share your information only when necessary to deliver our services or when required by law. Here's who might receive your data and why.

Service Providers

We work with trusted third-party providers who help us operate our business. This includes payment processors for handling transactions, email service providers for communications, cloud hosting services for data storage, and learning management system providers. These partners only access the information they need to perform their specific functions and are contractually bound to protect your data.

Legal Requirements

Sometimes we're legally obligated to disclose information. This happens when responding to valid legal processes, protecting avilomariento's rights and property, preventing fraud or security threats, or complying with Australian privacy laws and regulations.

Data Security and Protection

Protecting your information is something we take seriously. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

• Industry-standard encryption for data transmission and storage
• Secure servers hosted in Australian data centers with strict access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality requirements
• Limited access policies ensuring only authorized personnel can view your information
• Secure backup systems to protect against data loss

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest standards of data protection.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access and Correction

You can request access to the personal information we hold about you at any time. If you notice any inaccuracies, you have the right to request corrections. We'll respond to access requests within 30 days and make reasonable efforts to accommodate correction requests promptly.

Marketing Communications

You can opt out of receiving marketing emails by clicking the unsubscribe link in any promotional message or contacting us directly. Even if you opt out of marketing, we'll still send essential communications about your courses and account.

Data Deletion

You may request deletion of your personal information, subject to certain limitations. We need to retain some data for legal compliance, dispute resolution, and enforcing our agreements. When retention is no longer necessary, we securely delete or anonymize your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Student records are maintained for seven years after course completion for certification verification
• Payment and financial records are kept for seven years to comply with Australian taxation requirements
• Marketing contact information is retained until you opt out or request deletion
• Technical logs and analytics data are typically retained for 24 months
• Correspondence and support tickets are kept for three years for quality assurance purposes

After retention periods expire, we securely delete or anonymize your information using industry-standard methods that make data recovery impossible.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather insights about how visitors interact with our content.

Types of Cookies We Use

Essential cookies are necessary for basic website functionality like maintaining your session when you log in. Analytics cookies help us understand which pages are most popular and how visitors navigate our site. Preference cookies remember your settings and choices for future visits.

You can control cookie preferences through your browser settings. Keep in mind that disabling certain cookies may affect website functionality and your ability to access some features.

Children's Privacy

Our services are designed for adults and professionals seeking to develop financial modelling skills. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide any personal information through our website or services.

If we discover we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Changes to This Policy

Privacy practices evolve, and we may update this policy periodically to reflect changes in our operations or legal requirements. When we make significant changes, we'll notify you via email or by posting a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

International Data Transfers

While we primarily store data within Australia, some of our service providers may process information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual agreements and compliance with cross-border data transfer regulations.

If you're accessing our services from outside Australia, your information may be transferred to and processed in Australia where our primary operations are based. By using our services, you consent to this transfer.